Appointments

Hospital Appointments

If you have been referred to the hospital by the GP, please click the link below for:

  • Estimated waiting times
  • If the hospital has asked you for an “expedite letter” from the GP
Hospital Appointments

NHS App

Login to the NHS App
Register for the NHS App

Use the Right Service

Self Care

Care for yourself at home

  • Minor cuts and grazes
  • Minor bruises
  • Minor sprains
  • Coughs and colds
NHS Health A-Z

Pharmacy

Local expert advice

  • Minor illnesses
  • Headaches
  • Stomach upsets
  • Bites and stings
  • Free blood pressure checks (for people aged 40 and over)
  • …and more
Find a pharmacy

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard. 

NHS 111

Non-emergency help

  • Feeling unwell?
  • Unsure?
  • Anxious?
  • Need help?
NHS 111 Online

111 online is available for people aged 5 and over. Call 111 if you need help for a child under 5.
You can also contact 111 in BSL through the 111 BSL Service.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

GP Advice

Out of hours: call 111

  • Persistent symptoms
  • Chronic pain
  • Long term conditions
  • New prescriptions

Please note: The Doctors do not see dental problems. They will not be able to give you dental treatment.

Please book an appointment with your dentist or find a dentist near you. NHS 111 can advise on an emergency dentist if needed.

Find a dentist

UTCs

Urgent Treatment Centres

  • Breaks and sprains
  • X-rays
  • Cuts and grazes
  • Fever and rashes
Walsall Manor Hospital UTC

A&E or 999

For emergencies only

  • Choking
  • Chest pain
  • Blacking out
  • Serious blood loss
Find your nearest A&E

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can also contact the service in BSL through 999 BSL or text 999 (if you have registered your mobile number).

Urgent Appointments

To request an urgent appointment for today (Monday to Friday)

When you get in touch, we’ll ask what you need help with.

Our administration teams will take a simple history of the problem. It is important that we understand why you need the appointment to make sure that we provide you with the most suitable doctor, nurse or health professional to help you.

Please note that only x1 problem will be discussed at this consultation / urgent appointment on the day.

Accessibility
Signposting services

If you need help with your appointment. Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer
    Please see our team page for who you can see
  • If you would prefer to consult with the doctor or nurse by phone, video call or face-to-face.
  • If you need an interpreter
  • If you have any other access or communication needs
We aim to provide patients with the choice of any available clinician for routine appointments, and we are happy to accommodate requests for a female or male clinician where this is a preference. However, during periods of staff sickness, annual leave, or other exceptional circumstances, the choice of clinician may be limited.
 
For urgent appointments and emergencies, patients must accept that they will need to see the clinician who is available at that time to ensure timely care.
 
Please also note that while patients may request a specific clinician, requests based on race, ethnicity, or other protected characteristics are not appropriate and could be considered discriminatory. We strive to maintain an inclusive and respectful environment for both patients and staff.

Routine Appointments

To request a routine appointment in the future

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Accessibility
Signposting services

If you find out that you are pregnant

If you have recently found out that you are pregnant, you don’t need to see the GP first.You can now refer yourself to the midwife.

For more information and to refer yourself, please see our Pregnancy page.

If you need help with your appointment. Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer
    Please see our team page for who you can see
  • If you would prefer to consult with the doctor or nurse by phone, video call or face-to-face.
  • If you need an interpreter
  • If you have any other access or communication needs
We aim to provide patients with the choice of any available clinician for routine appointments, and we are happy to accommodate requests for a female or male clinician where this is a preference. However, during periods of staff sickness, annual leave, or other exceptional circumstances, the choice of clinician may be limited.
 
For urgent appointments and emergencies, patients must accept that they will need to see the clinician who is available at that time to ensure timely care.
 
Please also note that while patients may request a specific clinician, requests based on race, ethnicity, or other protected characteristics are not appropriate and could be considered discriminatory. We strive to maintain an inclusive and respectful environment for both patients and staff.

Other Available Services (Refer Yourself)

Our reception team will signpost you to other services available to you if we are unable to offer you an appointment at the practice as quickly as you would like

Likewise, the GP isn’t always the best person for you to see, depending on your current health concern(s)

Signposting allows you to receive the right care, from the right person, when you need it

Signposting services

You can refer yourself to any of these services at any time, including:

  • Mental health
  • Bereavement support
  • Support to stop smoking
  • Physiotherapy
  • …and more

Cancelling or Changing Your Appointment

If you can’t attend an appointment for any reason, please let us know as soon as possible so we can give the appointment to someone else.

If you don’t cancel your appointment, and choose not to attend, this means we can’t offer your booked time to someone else who needs it.

It will also be marked on your record as a DNA (Did Not Attend). If you have several DNAs, this could result in a breakdown of trust between you and your GP, which ultimately could lead to you being removed from the practice list.

Each month, more than 100 appointments are wasted. Wasted appointments means unwell patients aren’t able to be seen.

Contact us Online

Contact us online

You can contact us about a medical, administrative or prescription issue by clicking here. Or directly through the NHS App.

How to use the online form

  • Click on the “Contact us online” button
  • Select either admin or medical request
  • Confirm this is a non urgent request
  • Write the request to the practice, giving as much information as possible
  • Tell the practice how you want to be contacted
  • Enter your details
  • Press submit!

Get Started

This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.

Please do not use this online form for urgent or emergency requests.

The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 6:30pm – 07:30am. Please contact 111 during out of hours or 999 if this is an emergency.

Home Visits

Non-urgent advice: Please telephone before 10am on the day you need a home visit.

We ask you to always attend the surgery if at all possible. A doctor can see approximately 4 patients in the time it takes for 1 home visit.

Please note that if you register with us and you do not live within our catchment area, you will be registered as an “out-of-area patient” and will not be entitled to any home visits from any of our doctors.

When we are closed

See our Contact us page for more information

Pharmacy Services

You can now get clinical advice and treatment from local pharmacies in the Midlands for a range of minor illnesses including;

Get your blood pressure checked

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard. 

Role of community pharmacists and their team
Check if your local pharmacy is taking part

Dental problems

You should see a dentist for dental problems including;

Please book an appointment with your dentist or find a dentist near you. NHS 111 can advise on an emergency dentist if needed.

Please note: The Doctors do not see dental problems. They will not be able to give you dental treatment.

Find a dentist

Zero Tolerance Practice

Non-urgent advice: Umbrella Medical has a Zero Tolerance Policy towards aggressive behaviour.

We are a Zero tolerance practice and do not tolerate any form of verbal or physical abuse, bullying or any other form of intimidation. Any patient displaying behaviour of this nature towards staff, doctors or other patients, will be removed from the list with immediate effect, and if appropriate the matter will be reported to the police & the Black Country ICB.

Zero tolerance policy