We aim to provide patients with the choice of any available clinician for routine appointments, and we are happy to accommodate requests for a female or male clinician where this is a preference. However, during periods of staff sickness, annual leave, or other exceptional circumstances, the choice of clinician may be limited.
For urgent appointments and emergencies, patients must accept that they will need to see the clinician who is available at that time to ensure timely care.
Please also note that while patients may request a specific clinician, requests based on race, ethnicity, or other protected characteristics are not appropriate and could be considered discriminatory. We strive to maintain an inclusive and respectful environment for both patients and staff.
BA (Hons) European Business Studies, HDip in Administrative Procedures
Heidi Small
Locality Manager
Lauren Smith
Locality Manager
Lorraine Stewart
Locality Manager
Kate Waller
Locality Manager
Sam Hardwick
PA to the Management Team
Receptionists
How can a Receptionist help you?
Receptionists are trained to assess your needs so that they can direct you to the right healthcare professional.
To do this they will;
Take some general details about why you have contacted the surgery
Help navigate you through health care services & systems
The GP is not always the best person to help you.
Our receptionists will take your name on arrival, answer your phone calls, make appointments and answer your questions as well as a long list of other responsibilities. They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They aim to be pleasant and courteous at all times.
They may sometimes need to ask for some medical details if your problem can be dealt with by speaking to one of our clinicians on the telephone, but they will always treat what you say with the utmost confidentiality.
Sarah
Reception Manager Lead
Lisa
Reception Manager
Katie
Reception Manager
Susan
Receptionist
Carol
Receptionist
Lisa
Receptionist
Razia
Receptionist / Phlebotomist
Bhupinder
Receptionist
Jake
Receptionist
Delores
Receptionist
Rachel
Receptionist
Chloe
Receptionist
Anne-Marie
Receptionist
Tasmin
Receptionist
Louise
Receptionist
Denise
Receptionist
Padmini
Receptionist
Nancy
Receptionist
Vicki W
Receptionist
Julie
Receptionist
Alison
Receptionist
Vicki K
Receptionist
Abbie
Receptionist
Minal
Receptionist
Zoya
Receptionist
Administration Support Team
Jo Bryant
Medical Secretary Manager
Samera Hussain
Medical Secretary
Tracey Lawley
Medical Secretary
Claire Mason
Medical Secretary
Jamie Addis
IT Administrator
Janet Hancher
Clinical Summariser / IT Administrator
Charlotte Hill
Clinical Summariser / Communications Lead
Magdy Samy
Clinical Summariser
Liz Britton
Clinical Summariser
Heather Jewkes
Clinical Summariser
Health Care Team
Community Midwives
How can a Midwife help you?
The regular antenatal clinics are held by the Community Midwives. All consultations are by appointment only.
Tel: 01922 721172 and ask for the midwifery team at the switchboard
Health Visitors
How can a Health Visitor help you?
Offering support during the transition into parenthood Providing support & advice on breast feeding, infant feeding & healthy eating for young children Assessing children’s growth & development needs at various stages Promoting the best start in speech, language & communication
For full details of health visiting clinics run across the borough, please click here
If you need advice, or have any concerns about your child, you can contact the service via the contact details below. This service is available Monday to Friday, 9am to 5pm. Calls and texts are responded to within the same day.
Tel: 01922 423349 Text: 07480 635 363 (Young people can access our service for confidential advice by texting a school nurse) Email: schoolnursingduty.walsall@nhs.net Post: School Nursing Service, Harden Health Centre, Harden Road, Walsall. WS3 1ET
Community / District Nurses
How can a Community Nurse help you?
Our District Nurses work closely with the Doctor in providing nursing care and treatment at home. They are also able to give advice regarding care and convalescence after discharge from hospital.
The aim of the Diabetes Service is to provide education and professional support in the management of diabetes to individuals with diabetes, their carers and healthcare professionals.
