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NHS App
Ordering repeat prescriptions
You can order repeat prescriptions online:
- Using your NHS account* (through the NHS website or in the NHS app)
- Using the GP online system – Patient Access*
- Completing an online form
*The NHS App and Patient Access accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- Request at your local pharmacy
- Bring the paper form to the surgery
Please see our contact page for opening hours
Electronic Prescriptions (EPS)
you can collect repeat prescriptions from a pharmacy without visiting your GP.
you won’t have paper prescriptions to lose.
you may spend less time waiting in the pharmacy.
the service is reliable, secure and confidential.
We don’t take repeat prescription requests over the phone, text message or email.
Please allow 72 working hours for your request to be processed.
Non-urgent advice: ‘Repeat’ Prescriptions
When your medication is said to be “on repeat” this means that your doctor has agreed for it to be issued regularly because you need it long term.
This doesn’t mean that your prescriptions will be issued automatically each time they are due.
You still need to request your repeat medication when you need it.
Non-urgent advice: Prescribing of ‘Over the counter’ medication
We will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions, that you can buy in a pharmacy or supermarket. For a list of conditions you can by medicine over the counter for, please click the link below:
Why can’t I get a prescription for an over-the-counter medicine?
Nominating a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- Online, on the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment for your review.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription:
- Submit an online request using this form. We will respond when we are open.
Please see our contact page for opening hours - Telephone the surgery
Please see our contact page for contact numbers and opening hours - Visit the surgery and speak with a receptionist
Please see our contact page for opening hours
‘Generic’ Prescriptions
All medications have at least two names – a ‘generic’ name and one or more brand names.
An example of this in another area would be: vacuum cleaner (generic) and Hoover, Electrolux, Dyson or Panasonic (brand names).
Sometimes, the name of the medication you are receiving will change. Whatever its name, there are stringent safeguards to ensure that the medicine is identical whether it is generic or branded.
About pharmacists
As qualified healthcare professionals, they can offer advice on minor illnesses such as:
- Coughs
- Colds
- Tummy trouble
- Aches and pains
- Sinusitis (adults and children ages 12 years and over)
- Sore throat (adults and children aged 5 years and over)
- Earache (children and young adults aged 1 year to 17 years)
- Infected insect bite (adults and children aged 1 year and over)
- Impetigo (adults and children aged 1 year and over)
- Shingles (adults aged 18 years and over)
- Urinary tract infection (women aged 16 to 64 years)
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Prescription charges
Find out more about prescription charges on nhs.uk.
Private Hospital Prescriptions
We are aware of the high cost of some medication prescribed by consultants in the private sector, and whilst we are usually able to convert private prescriptions to less expensive NHS prescriptions for your convenience, please allow us 72 working hours in which to do this, as per all other prescription requests.
We cannot consider such requests to be “urgent” simply because the patient wishes to avoid paying a charge, due to our other commitments and the way in which we process the many prescription requests daily.
The medication IS immediately available to you via the private prescription.
Save Money on Your Prescriptions
If you live with a long-term condition, you may be able to save money on your prescriptions.
A Prescription Prepayment Certificate will save you money if you pay for more than the three items in three months, or 11 items in 12 months.
If you are on a low income, you could be entitled to help with NHS cost for free prescriptions depending on your circumstances. Check if you are eligible for help using the online eligibility checker. It only takes a few minutes.